Enesi Returns & Manufacturer Warranty Policy
Effective Date: 2/10/2025
At Juvasonic.com.au, we want you to be fully satisfied with your purchase. This policy outlines how we handle returns, refunds, and warranty claims.
1. Damaged or Faulty Items
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If your order arrives damaged, faulty, or incomplete, please notify us within 24 hours of delivery by emailing info@enesi.com.au with your order number, description of the issue, and photographs of the item and packaging.
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Once your claim is approved, we will arrange for a replacement, repair, or refund in accordance with Australian Consumer Law.
2. Change of Mind
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Please choose carefully. We do not offer refunds or exchanges if you simply change your mind or make an incorrect choice.
3. Warranty
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All Juvasonic® devices are covered by a 12-month limited warranty from the date of purchase.
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This warranty covers defects in materials and workmanship under normal use.
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It does not cover damage caused by misuse, unauthorised repair, neglect, or normal wear and tear.
4. How to Make a Warranty Claim
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Contact us at info@enesi.com.au with your proof of purchase and details of the issue.
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We may request photographs, videos, or for the product to be returned for assessment.
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If a defect is confirmed, we will repair or replace the product at no additional cost, or provide a refund if repair or replacement is not possible.
5. Your Rights
This policy is in addition to your rights under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure.
Contact:
Juvasonic (distributed in Australia by Enesi Pty Ltd)
Email: info@enesi.com.au
