1. Introduction
Enesi Pty Ltd (ABN [insert ABN]) (“we”, “our”, “us”) is the authorised distributor of Juvasonic in Australia and New Zealand. We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and where applicable, New Zealand’s Privacy Act 2020.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, purchase products, or participate in training and events.
2. Information We Collect
We may collect the following types of information:
- Contact information: name, email address, phone number, clinic details.
- Transaction details: purchases, invoices, payment method (processed securely through third-party gateways).
- Training & support information: registration details, professional qualifications, feedback.
- Technical data: IP address, browser type, cookies, device identifiers.
- Marketing preferences: consent for email or SMS updates.
We only collect personal information that is reasonably necessary for our functions and activities.
3. How We Collect Information
- Directly from you when you fill out forms, make purchases, or contact us.
- Automatically through cookies and analytics when you browse our website.
- From third parties (e.g. payment processors, advertising platforms) where permitted by law.
4. Purpose of Collection
We collect, use, and store your personal information for purposes including:
- Processing product orders and providing customer service.
- Delivering training, events, and educational services.
- Responding to enquiries and providing technical support.
- Sending marketing communications (where you have opted in).
- Complying with legal, regulatory, and warranty obligations.
- Analysing website usage to improve our services.
5. Disclosure of Information
We may disclose your information to:
- Our employees, contractors, and service providers (IT, payment, logistics).
- Juvasonic (head office) for warranty, product support, or compliance reasons.
- Regulatory authorities if required by law.
- Marketing and analytics providers (Google, Meta) where you have consented to cookies/pixels.
We do not sell or rent your personal information.
6. Cookies & Analytics
Our website uses cookies and tracking technologies (e.g. Google Analytics, Meta Pixel) to understand visitor behaviour and improve marketing effectiveness. You may disable cookies in your browser, but this may affect site functionality.
7. Direct Marketing
We may send you promotional materials about products, events, or training if you have provided consent. You can opt out at any time by clicking “unsubscribe” in emails or contacting us directly.
8. Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
9. Access & Correction
You have the right to request access to the personal information we hold about you and to request correction if it is inaccurate, out of date, or incomplete. Please contact us (details below).
10. Complaints
If you believe we have breached your privacy, please contact us. We will respond promptly and work to resolve the issue. If you are not satisfied, you may contact:
- Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au
- Office of the Privacy Commissioner (New Zealand): www.privacy.org.nz
11. Contact Us
Enesi (Authorised Distributor of Juvasonic AU/NZ)
Email: info@enesi.com.au
Phone: (02) 9528 4444
Postal Address: 2 Roberts st, Jannali NSW
